Shipping policy

1. Shipping destinations

CyberBikes currently ships only to eligible delivery addresses within the United States. We do not offer international shipping. Address eligibility is confirmed during checkout. If checkout does not accept an address, we are currently unable to ship the order to that destination.

2. Handling time

Orders require up to 2 business days for payment review, order verification, preparation, and transfer to the delivery carrier.

3. Estimated delivery time

After an order has shipped, estimated delivery is 4–8 business days. This transit estimate begins when the carrier receives the shipment and is separate from the handling period.

Delivery dates are estimates rather than guaranteed appointment times. Carrier congestion, weather, service disruptions, remote delivery locations, and other circumstances outside our direct control may affect transit time.

4. Shipping charges

Any available shipping charge is displayed during checkout before payment is submitted. The amount may depend on the products in the order, delivery location, or available service. We do not add an undisclosed shipping charge after checkout.

5. Order confirmation and tracking

An order-confirmation email is sent after checkout. A separate shipping-confirmation email is sent when tracking information becomes available. Carrier activity may take 24–48 hours to appear after the tracking number is created.

Customers can use the tracking number on our Track Your Order page. An order containing multiple products or accessories may arrive in separate packages with different tracking numbers and delivery dates.

6. Address accuracy and changes

Customers should review the recipient name, street address, unit number, city, state, ZIP code, telephone number, and email address before completing checkout. Contact us immediately if an address correction is needed.

We will attempt to help, but changes are not guaranteed after processing or shipment begins. Additional verification may be required before a delivery address can be changed.

7. Order changes and cancellations

To request a change or cancellation, contact support as soon as possible. A request is not guaranteed once an order has entered fulfillment or has been transferred to a carrier. If the order has already shipped, the applicable return process may be required.

8. Shipping delays

If we learn that an order cannot be shipped within the stated handling period, we will contact the customer with available information and provide the choice to agree to the delay or cancel the unshipped order for a refund, as applicable.

Carrier delays occurring after shipment may change the estimated delivery date. Continue monitoring the carrier tracking record and contact support if the shipment remains inactive or significantly delayed.

9. Delivery and receipt

Review carrier tracking and make reasonable arrangements to receive the shipment. A carrier may use a safe delivery location or require a signature or delivery appointment when applicable to the shipment.

After delivery, move the package to a secure, dry location and inspect it promptly. Do not discard the shipping carton or packing materials until the product has been inspected.

10. Packages marked delivered but not found

If tracking shows delivered but the package cannot be located:

• Confirm the delivery address shown on the order.
• Check entrances, garage areas, reception desks, mailrooms, and other safe locations.
• Ask household members, building staff, or nearby neighbors whether they accepted the package.
• Review any carrier delivery note or photo and allow until the end of the delivery day.
• Contact the carrier and CyberBikes support if the package remains missing.

11. Damaged shipments

Inspect the package when it arrives. If the carton or product appears damaged, take clear photographs of:

• The unopened package and all visible damage
• The shipping label and tracking number
• The internal packaging
• The damaged product or component

Keep all packaging and contact support promptly with the order number and photos. Do not assemble, ride, charge, or use a product that appears unsafe or has a damaged battery or electrical component.

12. Incorrect, refused, or undeliverable shipments

A shipment may be returned when an address is incomplete or incorrect, delivery is refused, or the carrier cannot complete delivery. Contact support if tracking shows the package is being returned. Any reshipment, cancellation, or refund will be reviewed according to the order circumstances and the applicable Refund Policy.

13. Preorders and backorders

If a product is identified as a preorder or backorder, the availability estimate displayed on its product page or communicated for that order applies instead of the standard handling period. If that estimate changes, we will provide updated information and available options.

14. Contact information

For shipping assistance, contact CyberBikes and include your order number:

• Email: info@cyberbikes.store
• Phone: (847) 973-0278