Email support
Best for detailed product, order, warranty, return, and technical questions.
info@cyberbikes.storeContact CyberBikes
How can we help?
Get assistance with choosing a model, an existing order, delivery, setup, troubleshooting, warranty questions, returns, or compatible replacement parts.
Choose a contact method
Reach our support team
Phone support
Call when you would prefer to speak directly with the support team.
(847) 973-0278Order tracking
Use the tracking number from your shipping-confirmation email for current carrier updates.
Track an orderSend us a message
Tell us what you need
Choose the closest topic and include enough detail for the team to identify your product or order.
01Include your order number for purchase-related questions.
02Include the exact model and variant for compatibility or technical questions.
03Describe what happened and any troubleshooting already attempted.
04Keep relevant photos or video available if support requests them.
Before you contact us
Support FAQs
What should I include in a technical-support request?
Include your order number, exact model and configuration, serial number if available, a detailed description of the issue, when it began, and any troubleshooting already attempted. Keep clear photos or a short video available if requested.
Can support confirm whether a replacement part is compatible?
Yes. Provide the exact model, configuration, order number, and the component you need. Do not purchase a battery, charger, controller, display, wheel, or electrical component until compatibility has been confirmed.
What should I do if my shipment arrives damaged?
Photograph the unopened package, shipping label, visible damage, and product condition. Keep all packaging and contact support promptly with your order number and images.
Can the delivery address be changed after ordering?
Contact support immediately. Changes are not guaranteed once processing or shipment has begun. For security, additional order verification may be required.
Where can I find warranty and return requirements?
Review the Warranty Policy and Refund Policy before submitting a claim or sending anything back. Contact support first to confirm eligibility, required information, and the correct return procedure.
Business mailing address
PRO PAINTING & RESTORATION INC.229 W Depot St
Angier, NC 27501
United States
Do not send returns to this address without contacting support and receiving the correct return instructions.
